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Premium Custom Frames, Shipped Nationwide – Design Yours Today!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gutenney@westcoastframes.com. Please note that returns will need to be sent to the following address: 8050 SW Nimbus Ave, Beaverton, Oregon 97008
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gutenney@westcoastframes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gutenney@westcoastframes.com.
Begin by uploading a digital image of the artwork, photo, or memorabilia you wish to frame. Whether it’s a family portrait, a graduation photo, or a cherished piece of artwork, our online frame designer lets you instantly see your piece come to life.
In this step, you can select either Frame and Mat, Mat Only, or Frame Only. The Frame and Mat option allows you to fully customize both the frame and the matting for a complete look. If you prefer, you can choose Mat Only for a minimalistic approach or Frame Only if you want to focus solely on the frame style.
Choose from a variety of mouldings, add additional liners or fillets, select the subject and frame mounting options, and include any special instructions for your frame or artwork.
The Frame Designer tool provides a real-time preview of your frame and mat combination. You can see exactly how your artwork will look with your selected frame, mat, and mounting options before finalizing your order.
Once you're satisfied with your design, simply place your order, and we’ll take care of the rest. Your personalized framing solution will be handcrafted and shipped directly to your door.
Once you've submitted your design, our team will carefully craft your custom picture frame. Each frame is made to order, ensuring you receive a product that is uniquely tailored to your specifications. We take great pride in the craftsmanship and attention to detail that goes into every frame.
We understand you’re eager to receive your custom frame. After placing your order, please allow approximately two weeks for your frame to be crafted and shipped to you. This timeframe ensures that we can deliver a high-quality, handcrafted product made with precision and care.
If you need help with your design, have questions about mouldings, mounting options, or anything else, we’re here to assist you. Please don’t hesitate to contact us at:
Contact Us Directly:
Phone: 800-547-3787
Email: gutenney@westcoastframes.com
With over 90 years in the framing industry, we’ve become experts in providing custom framing services that preserve and enhance your artwork.
We use only the finest materials, including UV protective glass frames, to ensure your pieces are beautifully preserved.
With our Frame Designer tool, you can fully customize everything, from the frame style to the matting, moulding, and mounting options.
Our online frame designer makes it easy to create your custom picture frame from the comfort of your home.
Whether you’re on the East Coast, West Coast, or anywhere in between, we proudly serve customers across the country with fast and reliable shipping.
